Caleb Roy: A Modern Management Philosopher

 The intermediate manager needs to coordinate the interdependent group operations and manage group performance.  The intermediate managers should also be flexible and versatile for better situation analysis to recognize the best management approach and switch efficiently from one style to other.  They are expected to train the front-line officers to be confident and establish the essential guidelines for the subordinate managers.

The intermediate managers need economic, political and social understanding of policing operations.  They need to realize the organizational priorities and should communicate the operational tasks efficiently to whom they supervise.

Knowledge of Modern Management Philosophies

Caleb Roy took the concentrated program offered at Humber College which was equivalent to the Police Foundations Diploma.   The comprehensive program covered the latest developments for managing inside a policing environment, shared the ideal practices through presentations by professors and other students in and outside the classroom.   Caleb Roy believed that a robust academic base will improvise the front line experience and enhance the learning process for trends and methodologies.

While attending class at Humber College Caleb Roy was assigned a new group of students and assignment.   When the group discussed the assignment of various responsibilities, they could not agree completely on the individually assigned tasks.   It was a stressful and uncomfortable situation.   Caleb Roy recognized the tension and took it upon himself to assign the task to the group members, as an excellent team player.   Everyone agreed and it restored normalcy among the group.

 Links Operational Tasks to Service Goals and Objectives

 Caleb Roy always explained the bigger picture and how it was essential practically when presenting updates and information to the platoon.

For better understanding, Caleb Roy believed that they should stay updated with the ongoing local issues through media and social relations.

The efficient functioning of the Auxiliary Unit was a priority for the Service. Caleb Roy systematized an information session and invited other police services to the Headquarters for information-sharing and networking.

Resource : https://calroy.wordpress.com/2022/10/29/caleb-roy-a-modern-management-philosopher/

CALEB ROY AND HIS ANALYTICAL SKILLS AND PROBLEM SOLVING ABILITY

Advanced skill in the recognition of problems and the various aspects of the complex situations helps the intermediate manager to understand and define the problems and help the professional subordinates to create appropriate and efficient solutions. The intermediate manager must be aware of the different factors that influence the well-being of the community and review the plan of actions.  Investigative skills and a logical approach also help the intermediate manager to tactfully train the subordinates for developing and applying problem-solving skills.  The approach and quality of preparing the case can impact the verdict in the court. So the manager need to identify the crucial investigation aspects and motivate the staff to enhance their skills.

Recognition of Problems and DevelopingInnovative Solutions

Caleb Roy continuously looked for way outs to enhance the services offered to the residents of Waterloo Region. He was trustworthy for makingprudent decisions.   As mentioned earlier, while working in Community Resources Branch, he realized that there was an inadequate use of our Interpreter Program.   The Interpreters received no formal training.   Caleb Royreviewed this issueand took it as a challenge.  Thereafter, a training program was developed where the new Interpreters were hired and trainedadequately.It helped provide a better service to the community and to the rest of the officers.

Colleagues approached Caleb while looking for ways to resolve problems.   They respected and recognizedCaleb’sexpertise and experience.

His self-confidence was considered an asset in critical decision-making situations and while resolving problems. Caleb Roy believed in accomplishing challenges in every situation and group setting.   He always maintained a professional and persistent demeanour under extreme situations and emergencies.

During the four years of his tenure, Caleb Roy was in-chargeof the Auxiliary Unit. As mentioned earlier, he developed practical and insightful approach to enhance their professionalism. It helped them bring them abide by the protocols related to the sworn officers wherever appropriate, and impacted the professional morale.

Caleb Roy was asked to take the role of assisting the OPP Joint Anti-Terrorism Unit for investigating the suspected terrorists in Halton Region.   His services were necessary as he could speak the language spoken by them.   While he was assisting with the interviews,he gave valuable inputs and suggestions to the investigators to improve the terrorism investigation.   The Sergeant in charge of the investigation thanked Caleb for his impeccable assistance and gave a joining offer in their Unit.

After getting promoted,Caleb Roy served approximately 122 hours as the Acting S/Sgt. The tenure excludes the time period while was in Community Resources acting as the senior officer. He was told by others that he was competent and trustworthy in his dealings with others. He was brilliant team player.

Crisis Management Skills

Robert Hinschberger threatened suicide with a rifle. He was going through a bad break up with his girlfriend. Caleb Roy directed the incident with Patrol and Emergency Response officers.   He made a successful arrest with no injuries.

A male robbed the Petro Canada gas station on River Road and the suspect (KrysztofKurzydlowski) was thought to be carrying a Taser. Caleb Roy arrested the male, attempting to get away in his pickup truck. Caleb did this while pointing his Taser at him.  The suspect was arrested without unwanted incidents. He was later found to be high on drugs.  Caleb’s presence of mind helped tackle a chaotic situation with ease.

There was a report of female attempting suicide.   Upon arrival, Caleb Roy saw that the female had locked herself in her bedroom.   Her father was in the living room and yelled at the officers.   Caleb Roy made one officer take the father outside the apartment as he was not letting them operate.   The female was requested to come out of the room while guns were drawn; she obeyed the orders and came outside. She got arrested under the Mental Health Act and was transported to the hospital.

Caleb was off duty when he witnessed a domestic assault on University Avenue West approaching Westmount Road North in Waterloo.   Caleb Roy acted immediately and was arrested based on what he saw. Shortly after his call for backup, Cst E. Ghent arrived at the location and continued the arrest and the investigation

A female prisoner in a cell was coming off drugs and said that she wanted to die. Caleb Roy took care of the situation and called an ambulance.  He also caught Brandi trying to commit suicide in the cell by hooking the hoodie of her sweatshirt on the cell door.   She was stopped and taken to the hospital.

On variousincidentsCaleb dealt with the prisoners who were unhelpful and aggressive with the officers.   Caleb Roy had always been successful in demonstrating sound negotiating skills for calming situations.   He had excellent judgment and communication skills, especially in volatile situations.

He represented WRPS at the G20 Summit in Toronto.   Caleb Roy stood shoulder to shoulder with the fellow officers in front of several of insurgents. He maintained optimal professionalism and remained calm in emergencies to bring the best outcome.

Resource : https://calroy.wordpress.com/2022/10/19/caleb-roy-and-his-analytical-skills-and-problem-solving-ability/

Caleb Roy: Let’s Know His Team Building Skills to Create Good Motivation and Learning Environment

 To enhance the problem resolving skills, the intermediate manager must develop a professional atmosphere where team work is appreciated and rewarded.  The intermediate manager needs to teach the teams to lead efficiently.

Developing incentive programs that identify the competence, respect and esteem is a professional duty of the intermediate manager.  A concern for overall welfare of staff and know-how of the performance management techniques are crucial for this position.  Incentives must be meaningful and effective for the employee and might vary individually.

Ability to Create an Environment that Fosters Motivation

 Different things motivate different people. It is crucial to recognize the individual styles and develop tailor-made ways for motivating them.

When Caleb Roy was accountable for the performance of the Auxiliary Unit, he developed efficient strategies that help develop an environment where the sworn officers could work better and got motivated as a team.   For instance –Updating the uniforms, Structured and efficient promotion steps, Coach officer introduction, and Seasonal and regular celebrations.

Caleb Roy enrolled in Humber College for studying Bachelor of Arts degree.   It was the last day for completing the Public Administration and Psychology course.   On this date his group, comprising 5 students, were to give a presentation on Diversity.   They were given an hour for the last-minute preparations.   While they were preparing, two students were not prepared. They did not have any material for the presentation and got disappointed with themselves.   They had personal and family issues for which they could not prepare.   Caleb Roy recognized that it adversely impacted the team spirit. He motivated the students and offered one of them half of his presentation. He gave the other student information on the diversity issues.   The kind gesture motivated both and the group.   The presentation went well with the instructors and class.   Caleb Roy spoke to the students later and encouraged them prepare well in the future to become a better team player.   Both appreciated his gesture and advice.

 Creates and Promotes a Learning Environment

The platoon members of Caleb Roy were aware of his commitment for ensuring professional development. His participation in Humber College diploma program made it evident.   He believed in setting an example and shared whatever he learned with his colleagues.

Caleb Roy, while working in Community Resources, requested the officers for taking turns in reading and presenting the updated procedures on the Intranet to other officers in the office.   He was proactive as an officer in the Quality Assurance Branch, and presented on patrol. Caleb Royal ways encouraged the platoon members to stay informed and share data about the procedures.

 While restructuring the Auxiliary promotional process, Caleb Roy developed a Policy and Procedure quiz for the candidates. It helped ensure that they were aware of the updated norms of the procedure.

Resource : https://calroy.wordpress.com/2022/10/17/caleb-roy-lets-know-his-team-building-skills-to-create-good-motivation-and-learning-environment/

 

Caleb Roy: Lets Know His Talented Leadership Skill

 For developing a workspace that reflects trust, professional flexibility and open mindedness, where any change gets embraced as a challenge, the intermediate manager needs to act as role model and implement methods to motivate the subordinates by identifying their contributions.  It helps in retaining, developing and promoting the talented candidates.  The intermediate managers should be well-informed with the rapidly changing world. As a resource person, they need to have in-depth ideal of the new laws, techniques and theories related to crime and its prevention or enforcement.  Commanding might not be suitable and effective in all situations as the employees may demand more information and justification as per the assigned duties.   Having responsible decision making skill and self confidence in the resolution improves the reliability quotient and stability that are essential to ensure employee credibility.

Leadership Skills

Caleb Roy believed that a police officer at any level is a leader: Police officers are a public resource, a knowledgeable leader during emergencies and stressful situations, and an advisor with logical opinion

Before every shift Caleb Roy ensured that he was prepared so that he could share information and updates with the platoon, and to remind them that he was available for any consultation or questioning

Over the tenure of 21 years of service, Caleb Roy has developed relationships with individuals in all the Branches, and participated in several recreational, and social programs, and fund-raising events for promoting benevolent activities and recruiting opportunities. Caleb Roy also took the leading position whenever required.

During the four years of his tenure at the Auxiliary Unit Caleb Roy inspected and analyzed their operation to observe their performance, and created plans to address the shortcomings in operations wherever necessary or addressed critical problems with requests for resignation if required.

When Caleb Roy was transferred to Community Resources Branch he recognized that he had to look for better serving ways for the schools and community partners.   The community was inconsistent with the service in the schools.   One of the issues he identified was that many officers had different starting and finishing times and they were not wearing uniforms during assignments. Caleb Roy held many Branch meetings and discussed the new and improved ways of performance.   During the meetings he faced resistance. However, he was able to convince officers that appearance was crucial and an alteration in scheduling was indispensable to ensure reliability of meeting deadlines.   The start and finish times were changed to ensure better service, and the uniform was made mandatory

Caleb Roy was asked to join the organizing committee with S/Sgt Chris Goss at the University of Waterloo. They wanted him to organize the Canada Day celebrations at Columbia Lake.   Caleb’s role as an organizer was to offer efficient services of the Auxiliary Unit.

Caleb Roy volunteered at the Crime Stoppers charity golf tournament.

Caleb Roy attended the Punjabi Sports Day with S/Sgt Sharma and Chief Torigian and communicated with the members of the Sikh community.   He was also invited as a guest. At this event a parent approached him to speak to her son, who aspired to become a police officer.   He provided Surej Bains with all the crucial information and guided him towards Sgt Dean Smith for further inquiries.   Bains pursued his advice and passed the recruitment process of WRPS as a Constable

Caleb Roy mentored A/Cst Kris Boyd on the application process with WRPS; Kris went on to serve the WRPS as a Constable

On the Law Day at the Polish Legion, Caleb was invited as the honourable speaker to present on policing in general and answer questions from the students graduating from high school interested in the policing service and other professional fields related to law enforcement

Caleb Roy gave a presentation at Career Day at St. Nicholas School

Caleb Roy was invited as the guest speaker to speak on a topic related to police at St. Nicholas elementary school

While Caleb Roy was assigned to Community Resources, one of the organizations thathe liaised with was the Block Parent Program of the Region.   His responsibility was to attend all the Board meetings, AGM, Conferences, and Block Parent events in the Region, and advise.   As Caleb Roy got involved, he noticed multiple concerning areas, that could become a potential liability for WRPS.  The issues he noticed were: the organization never interviewed the new potential parents, and visited their homes, and they were falsely representing the WRPS on their application form. He highlighted the matter to Chief Torigian’s via the chain of command.   As a result, WRPS restricted the conduction of free records checks for the program and took away exclusive support for the program.

Caleb Roy was transferred to Central Division. He was assigned the Cell Block as he had previously worked in the area and was aware of the responsibilities.   Caleb Roy assisted S/Sgt Kathy Black and Sgt Dhana Clements during the duties of the Cell Block.   He also took the initiative of having Sgt Saunders, then Sgt Black, and Sgt Clements to go on a ride-along with him. It acquainted them to the road sergeant duties.

Resource : https://calroy.wordpress.com/2022/10/14/caleb-roy-lets-know-his-talented-leadership-skill/

 

Cal Roy Interpreter Training services to the WRPS service: A quality service for those in need

 

Interpreter Training services to the WRPS

In collaboration with the YMCA, Cal Roy devised a two-day interpreter training course while working with Waterloo Regional Police. He educated about 80 interpreters and created a certification program for them that became widely recognized. He also delivered a 15-week in-service training program on the correct use of interpreters to all WRPS members. Cal also oversaw the Language Line Service, a new forum that provided interpretation services to the WRPS Service. He investigated this service, polled other participants such as Peel and Toronto Police Services, and this resulted in the program’s establishment. This software allowed North American police organizations to call 1400 interpreters in less than 10 seconds.

Read about Cal Roy’s Interpreter Training services to the WRPS service

Cal Roy is a community leader and educator who has worked with the Waterloo Regional Police and the YMCA to create a two-day interpreter training course. This course has educated about 80 interpreters and has created a certification program for them. This has helped to improve communication between police and the community and has made the community safer as a whole.

Cal Roy delivered a 15-week in-service training program on the correct use of interpreters to all WRPS members. The program was very thorough and covered all the basics of using interpreters, from how to select the right interpreter for the job to how to manage the interpretation process. The program was very well received by the WRPS members, and they have since been using interpreters much more effectively.

Cal also oversaw the Language Line Service, a new forum that provided interpretation services to the WRPS Service. The Language Line Service was a great way for the WRPS to connect with its diverse community, and it was a huge success. Cal was instrumental in making the Language Line Service a reality, and he is a true asset to the WRPS.

The Cellphone location program is a service that allows the police to track the location of a cell phone in real time. This can be useful in emergency situations, or when investigating a crime. The police can use this service to track the location of a suspect, or to find a missing person. The program is paid for by the government, and is available to all police forces in Canada.This software allowed North American police organizations to call 1400 interpreters in less than 10 seconds. The software was very user-friendly and efficient.

Resource:  https://calroy.wordpress.com/2022/10/12/cal-roy-interpreter-training-services-to-the-wrps-service-a-quality-service-for-those-in-need/